This is more than just a management role—it’s a chance to drive real change in how property services are delivered.
You’ll be leading a team dedicated to providing high-quality repairs, tackling damp & mould cases, handling voids and improving customer satisfaction across a large, diverse portfolio.
We’re in search for someone who can think strategically, act decisively and inspire a team to deliver excellence - all while managing contractors, budgets and performance metrics!
What You’ll Be Doing
- Leading and mentoring a team, empowering them to deliver outstanding service.
- Taking ownership of property services across their portfolio, ensuring all repairs, voids, and maintenance work are carried out effectively.
- Driving performance by analysing data, tracking KPIs, and implementing service improvements.
- Enhancing customer experience by responding to feedback and ensuring service levels consistently exceed expectations.
- Working closely with contractors to ensure quality, compliance and efficiency in service delivery.
- Managing budgets responsibly to ensure financial control while maintaining high standards of service.
- Proven leader with experience managing property teams in a fast-moving environment.
- Problem-solver who can tackle challenges head-on, think outside the box, and drive improvements.
- Contract management pro with a track record of working with external suppliers to ensure top-tier service delivery.
- Customer-focused professional who understands the importance of putting people first and delivering solutions that make a real difference.
- Data-driven thinker who can translate numbers into actionable insights.
If you're ready to take your career to the next level, we want to hear from you!